PROGRAM subject to change

Arrival - Sunday, 01.12.19

Late afternoon arrival | Evening Dinner

Day 1 - Μonday, 02.12.19

08.30 am – 09.00 am Registration & networking coffee
09.00 am  – 09.15 am Introduction of program
09.15 am  – 10.45 am Customer retention – how does that work?
Knowing the thinking and behaviour of a customer gives you a perfect navigation-tool trough Clients talks. [ Han Leenhouts ]
10.45 am  – 11.15 am Networking coffee
11.15 am  – 12.45 pm What sets you apart from the competition in the end and helps you on? [ Han Leenhouts ]
12.45 pm – 01.30 pm Lunch
01.30 pm – 03.00 pm The battle for the marketing/sales euro [ Riemer Rijpkema ]
03.00 pm – 03.15 pm Networking coffee
03.15 pm – 04.45 pm Introduction of the “Matrix” – The perfect tool for an effective analysis of the actual needs of the customer and the basis for a good budget. [ Han Leenhouts ]
04.45 pm – 05.00 pm Closing the first day
07.30 pm Network Dinner

Day 2 - Tuesday 03.12.19

06.30 am  – 09.00 am  Breakfast & Hotel Check-out
09.00 am  – 09.30 am  Selling Sustainability
09.30 am  – 10.30 am  O, O rejections , what do we do now… Finding the solutions for the top 10 rejections you always hear in our market. [ Han Leenhouts ]
10.30 am  – 11.00 am  Networking coffee
11.00 pm – 12.45 am Fares Boustanji
12.45 am  – 01.30 pm Lunch
01.30 pm – 03.00 pm Special act Rebird [ Fares Boustanji ]
03.00 pm – 03.15 pm Networking coffee
03.15 pm – 04.45 pm Special act Rebird [ Predator workshop – Fares Boustanji ]
04.45 pm – 05.00 pm Closing of Masterclass
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IFES MasterClass will be Hands on. So, all lessons should be applicable the next day. All sessions will be very interactive. We promise less than 40% lecture style. Only trainers with in-depth training experience and/or specific knowledge about the new way of selling will be “on stage”.

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